import { SupportTicket, DashboardStats, FAQ } from '../types'

export const mockSupportTickets: SupportTicket[] = [
  {
    id: 'ticket-1',
    userId: 'user-1',
    projectId: 'proj-1',
    subject: 'Update product images',
    description: 'We need to replace the product images with higher resolution versions.',
    status: 'in-progress',
    priority: 'medium',
    createdAt: new Date('2024-10-12'),
    updatedAt: new Date('2024-10-14'),
  },
  {
    id: 'ticket-2',
    userId: 'user-1',
    projectId: 'proj-2',
    subject: 'Chatbot training data review',
    description: 'Please review and update the FAQ responses for the customer service bot.',
    status: 'open',
    priority: 'low',
    createdAt: new Date('2024-10-14'),
    updatedAt: new Date('2024-10-14'),
  },
  {
    id: 'ticket-3',
    userId: 'user-1',
    subject: 'Billing inquiry',
    description: 'Question about the invoice from September.',
    status: 'resolved',
    priority: 'low',
    createdAt: new Date('2024-09-20'),
    updatedAt: new Date('2024-09-22'),
  },
]

export const mockDashboardStats: DashboardStats = {
  totalProjects: 2,
  activeProjects: 2,
  pendingTickets: 1,
  totalSpent: 330, // EUR
}

export const mockFAQs: FAQ[] = [
  {
    id: 'faq-1',
    question: 'How long does it take to complete a website?',
    answer: 'Delivery times depend on the tier you choose: Starter (3 days), Growth (7 days), and Pro (14 days). Complex projects may take longer.',
    category: 'General',
  },
  {
    id: 'faq-2',
    question: 'What payment methods do you accept?',
    answer: 'We accept all major credit cards, PayPal, and Stripe Link for secure payments.',
    category: 'Billing',
  },
  {
    id: 'faq-3',
    question: 'Can I request revisions?',
    answer: 'Yes! The Starter tier includes 2 revisions, Growth includes 5, and Pro offers unlimited revisions.',
    category: 'Services',
  },
  {
    id: 'faq-4',
    question: 'Do you offer ongoing support?',
    answer: 'Yes, we provide various support packages. Pro tier customers get priority support and a dedicated account manager.',
    category: 'Support',
  },
  {
    id: 'faq-5',
    question: 'How does the AI automation work?',
    answer: 'We train AI models on your specific business data and FAQs. The chatbot learns to handle customer inquiries automatically.',
    category: 'AI Services',
  },
  {
    id: 'faq-6',
    question: 'Is my data secure?',
    answer: 'Absolutely. We use industry-standard encryption and security measures. Your data is never shared with third parties.',
    category: 'Security',
  },
]

export function getTicketsByUserId(userId: string): SupportTicket[] {
  return mockSupportTickets.filter(ticket => ticket.userId === userId)
}

export function getOpenTickets(userId: string): SupportTicket[] {
  return mockSupportTickets.filter(
    ticket => ticket.userId === userId && ticket.status !== 'closed'
  )
}

export function getDashboardStats(userId: string): DashboardStats {
  // In a real app, this would calculate stats based on actual data
  return mockDashboardStats
}

export function getAllFAQs(): FAQ[] {
  return mockFAQs
}